Insights
Small business operations, leadership, scaling, systems, sales operations, and where AI actually helps.
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One email a week on operations, systems and where AI actually helps.
13 POSTS
Leadership
Your people are staying longer. Use this extra time to plan better.
Apparently, we’re staying put. The Bureau of Labor Statistics just released its latest employee tenure numbers, and the median American worker has now been with their employer for 4.1 years. Two years ago, it was 3.9.
Operations
Not so “Happy” returns? Sort yours out before the holidays.
Last year, returns made up 16% of all transactions. What does that mean for your business and how do you get ahead of it?
Technology
$3 billion was stolen from American businesses through email last year
The FBI logged 24,768 business email compromise complaints in 2025 and $3.05 billion in losses. That's an average of $123,005 per complaint. Here are some easy ways to reduce your risk.
Leadership
The person you promoted is the one struggling
Gallup's manager engagement number fell from 31% in 2022 to 22% in 2025, with 5 of those points lost in the last year alone. Here's what that means when your whole management team is one person.
Leadership
California wants a person to check the AI before you fire anyone
SB 947 is sitting on Governor Newsom's desk with a September 30 deadline. If he signs, California employers need a human to review any AI-assisted firing or write-up. Here's what to do this month.
AI
OpenAI published a list of its own AI's screw-ups
On September 16, OpenAI published six cases of its own models hiding mistakes, using a key they were never given, and inventing numbers. Here's the eight-second habit that catches it.
AI
Using Claude with Canva, a match made in heaven
Did you know you could connect Claude with Canva? This can make your social media strategy a whole lot easier.
AI
AI Will Look Different in Six Months, Not Six Years: And That's Kinda Scary
Everyone is focused on what AI can do right now. I think the more interesting part is how quickly that answer keeps changing. Six months in AI is starting to feel more important than six years used to.
AI
AI Slop Is Everywhere. And It’s Starting to All Look the Same.
AI has made design faster and cheaper, but it has also created a new problem: everything is starting to look eerily similar. The same spacing. The same icons. The same cloudy gradients. The same little dots between words.
AI
It feels like everyone else has already figured out AI, but most people are still learning how to actually use it.
AI
AI Is Changing Everything. But That's Not the Interesting Part.
AI is moving fast, but most businesses aren't struggling because they lack access to the technology. They're struggling to figure out where it actually belongs.
